Client Views
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" There is nothing that you could do to improve the service we received. We were treated with courtesy, respect and friendliness by everyone we came into contact with, and for that I will be forever grateful. Thank you " This is case where there was a delay in diagnosis of cancer as a result of which the client died leaving behind her young son. After her death the claim was continued by her family. We are pleased that they felt the care they received was appropriate and helpful under such difficult circumstances. September 2009 -
" As far as I was concerned there is absolutely nothing you need to do to improve your services. Everything you did for me re: my case was outstanding; my only regret is that I didn't approach you first. I would like to take this opportunity to thank you for everything you did for me. " This client wished to remain anonymous, but it is reassuring that we were able to meet her needs and exceed her expectations. August 2009 -
" I am delighted with the service I received whilst using your services. I cannot really think of anything I would have changed. Thank you. " This client received compensation for the failure of her GP to refer her to hospital when she showed signs of ectopic pregnancy, as a result the surgery to remove the ectopic was more difficult and she took longer to recover. August 2009 -
" I am happy with the service you provided. You were polite, informative and professional. No complaints from me. " This client recovered compensation for an injury to the left leg. May 2009 -
" There is nothing I would change. I found everyone that I spoke to extremely helpful and friendly, nothing was too much trouble. " This was feedback from a client who wished to remain anonymous. May 2009 -
" I was very happy with the service I received and cannot think of any improvements. " This client had suffered an injury the nerves in his hand which was not picked up when he attended A&E. He recovered compensation because at the time of diagnosis some months later his surgery was more complicated and the recovery more difficult. May 2009 -
" There is not a lot you could do to improve your service as you and your staff were professional throughout this case unlike some solicitors and firms I have used before. I have no doubt I will use this firm again. " We could not comment on the assistance given by any other firms but we are delighted that the client was so pleased with the service we provided in obtaining compensation in this case concerning a accident relating to defective machinery. January 2009 -
" I was totally happy with the service you provided. " This was a case which was rigorously defended throughout for 1.5 years before the Defendant NHS Trust finally accepted that they provided substandard medical care and were responsible for her injuries. March 2009 -
" "Not to let client have hope for so long before it is squashed" " All our cases are carefully and thoroughly investigated, we are careful to explain to our clients initially that we cannot promise the outcome of these investigations will be favourable. The treatment complained of will be looked at by an independent and unbiased medical expert, but even if the expert has only a short waiting list it can take at least 6 to 9 months from your initial appointment to obtain your entire medical records and their views on the matter. We keep our clients informed at every stage regarding what we are doing and when they can next expect to hear from us. Until we have the views of the medical expert we cannot give you any guarantee that your claim will be successful. September 2008 -
" "I was very happy with the service I received and would be happy to recommend your work." " This was a case regarding treatment during labour and the delivery of her child. The case was investigated and our medical expert confirmed that the management of the labour and delivery was not negligent. August 2008
